Contact Magius Casino — Customer Support & Help

The customer support team at Magius Casino is available 24/7. Whether you have a login problem, a pending withdrawal, a question about a bonus or need to submit KYC documents — below you'll find the right channel for your situation.

Available Contact Channels

Live Chat

The fastest channel. Live chat is accessible via the Help Centre button in the interface — visible in the side menu or at the bottom of the page. Average response time is under five minutes. Use this channel for urgent matters: locked account, deposit not credited, technical issues, questions about active bonuses.

Email

The better option for requests that involve documents or screenshots — KYC documentation, formal complaints, detailed transaction queries. Less immediate than live chat, but more suitable for matters requiring written confirmation. Response time is typically a few hours during the day.

Online Help Centre

Before contacting support, the help centre is the first stop. The most common questions about bonus terms, verification procedures, payment methods, game rules and technical issues are covered there in detail. Many queries can be resolved without any wait time.

Which Channel to Use for Each Situation

Have your account ID or registered email address ready when contacting support. For questions about a specific transaction or bet, noting the transaction or bet ID speeds up the resolution considerably.

External Support Resources

For support related to gambling concerns, the following independent organisations are available:

• GamCare — gamcare.org.uk — free helpline: 0808 8020 133 (24/7) — counselling, advice and referral for problem gambling
• BeGambleAware — begambleaware.org — information, self-assessment tools and access to treatment
• Gamblers Anonymous — gamblersanonymous.org.uk — peer support groups for people affected by gambling

These organisations are completely independent of Magius Casino and have no access to your account data.